Traveller from EPSOM stayed in August,2008

Guest Comment:
Although we booked a double room, we were put in one with three single beds? When I tried to change the room, I was told we had been 'UPGRADED...' In fact, they had no double rooms left, but had 'conned us' into believing they had upgraded us. The girl on the phone even had the audacity to tell me the room had two doubles and one single bed. I was looking at three devan size beds, just wider than the width of a large pillow! She insisted two of them were doubles! I felt very angry and cheated by this place. Also, the breakfast menu boasted a continental breakfast included in the price of the room, half the food wasn't available and what was on display was scant, to say the least. I have NEVER complained about an hotel before, but I've made an exception for this place. Because they are in a good location, they assume they can get away with poor service. If I was staying for more than one night, I would have moved on the next day. I'd definately try somewhere else if I visit that area again, and would 'HIGHLY NOT RECOMMEND' The Barkston gardens!! The location is very good for freindly pubs nearby and just a couple of miles from the Albert hall.

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